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Consider the purchasing process at Ford. 1. Who are the actors in this process? 2. Which actors can be considered as customers in this process? 3. What value does the process deliver to its customers? 4. What are the possible outcomes of this process?

Consider the purchasing process at Ford. 1. Who are the actors in this process? 2. Which actors can be considered as customers in this process? 3. What value does the process deliver to its customers? 4. What are the possible outcomes of this process?

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