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Course Curriculum

Introduction to Business Process Management
Introduction to Business Process Management 00:00:00
What is Business Process Management? 00:00:00
Processes Everywhere 00:00:00
Explain these processes involved in an organization: a) Order to cash b) Quote to Order c) Procure to pay d) Issue to Resolution e) Application to approval 00:00:00
Ingredients of Business Process Management 00:00:00
Define a task and explain what a decision point means with relevant examples. 00:00:00
Origins and History of BPM 00:00:00
What is intermediate level of specialism and when did the functional organization emerge? 00:00:00
The Birth of Process Thinking
Process Thinking 00:00:00
Consider the purchasing process at Ford. 1. Who are the actors in this process? 2. Which actors can be considered as customers in this process? 3. What value does the process deliver to its customers? 4. What are the possible outcomes of this process? 00:00:00
Business Process Management Life cycle
BPM Life cycle 00:00:00
What is the difference between process identification and process architecture? 00:00:00
A Summary of BPM Life Cycle
A Summary 00:00:00
Using the summarized version of the BPM Life Cycle, create a flowchart of the relationship of the processes in the Cycle 00:00:00
Process Identification
The Context of Process Identification 00:00:00
Differentiate the various perspectives in Business processes 00:00:00

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