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This two day workshop is focused on setting in place principles for the development of robust negotiation skills. it will…
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Statistics is the science and art of making decisions based on quantitative evidence. This introductory chapter motivates the study of…
Customer relationship management (CRM) as a strategy and as a technology has gone through an amazing evolutionary journey. After the…
In the digital economy, data have become a valuable commodity, much in the way that oil is in the rest…